FAQ
Frequently asked questions
Product records, storage, shipping, and how an order is confirmed.
What do the prices on this site mean?
Prices are reference amounts in US dollars. The concierge confirms the pack, the destination, and payment after an order is submitted. Nothing is charged on this website.
Can I review purity and batch information before ordering?
The product page lists the name, the specs, and any storage note the desk has written. Listed compounds are checked with independent HPLC testing. When a batch certificate is on file, the concierge can send it before you decide. Ask on the consultation page and name the product.
How should the goods be stored?
Follow the storage note on the product page and on the label. Keep the pack sealed, dry, and protected from light. Where a listing calls for a cold chain, leave it packed that way until it is in the stated storage.
How are orders shipped?
Checkout records one supported region. Before an order moves, the concierge confirms the destination, the timing, and the shipping fee. Tracking is written on the logistics page for that order. Customs and import rules differ by country, and the buyer confirms that the order can be received there.
How do I choose a product?
Start with the category, then the product name, the specs, and the summary. Consultation can help with documentation and order questions. It does not give medical advice.
What if I need to send something back?
Unopened goods may be raised within 14 days of delivery. Keep the order number and send it to the Grayhub desk or the WhatsApp staff.